ITS have recently delivered CRMI-Line training courses to the following clients:

• Air Astana, Kazakhstan
• Rizon Jet, Qatar
• Air Medical, Oxford Airport, England
• Centreline Air Charter, Bristol Airport, England
• Capital Aviation, Exeter Airport, England
• Synergy Aviation, Fairoaks Airport, England

This 1-day course is designed to cover the elements required on the line when training or checking pilot’s soft skills (CRM) capability. The course includes, for example:

• Introduction and Review of CRM Elements
• Facilitation
• Behavioural Markers and Practical Assessment Exercises
• Facilitation and Debrief Skills
• Practical Sessions

A more comprehensive 3-day course, for either line instructors or simulator instructors, is also available.

Having produced a complete set of integrated CRM/SEP recurrent courseware for Cimber Air in 2008, ITS are pleased to confirm that Cimber have awarded them a contract to produce a further set of courseware for their 2009/2010 recurrent training programme.

Once again the courseware will integrate CRM training with Safety Procedures training, and it will be a joint pilot and cabin crew course.

The course this year will be 1-day duration and will again be very interactive, using classroom, simulator and practical training facilities.

The course will incorporate case studies from two recent Cimber incidents, and ITS will produce training videos on both incidents.

In addition to designing and producing the courseware, ITS will again deliver a 2-day workshop to Cimber’s CRM facilitators to familiarise them with the new course.

Brussels based European Air Transport, part of DHL, have contracted ITS to deliver NOTECHS and Assessment Skills training to 40 of their Line Trainers.

European Air Transport already has a NOTECHS scheme in place for the assessment of CRM on the line, and the ITS will courses will use this scheme in delivering non-technical assessment skills to their instructors.

The training will be delivered in Brussels and will:

• Refresh delegates’ knowledge on their NOTECHS scheme
• Introduce the behavioural assessment process
• Practice the skills of observing, recording, classifying and evaluating behaviour
• Discuss the pitfalls of behavioural assessment
• Test delegates’ ability to assess behavioural skills

ITS recently delivered a CRM Instructor training course to a group of Jetlink Express instructors in Nairobi, Kenya. This course marks the beginning of a process for Jetlink Express to deliver their CRM training in-house.

ITS are now working with Jetlink Express to design a complete range of CRM courseware to meet their ongoing requirements.

Jetlink Express also intend delivering TRM (Team Resource Management) training to all non-flight crew personnel within the company, and have asked ITS to work with them to prepare suitable courseware.

ITS have completed a 3-day course for Air Astana in Kazakhstan which was designed to provide CRMI-Line and Assessment Skills training for their line and simulator instructors.

The course syllabus covered a range of subjects, but specific attention was paid to debriefing, facilitating, NOTECHS and the skills required to assess non-technical skills (CRM) on the line and in the simulator.

The next stage in this process will be for ITS to support Air Astana with the preparation and introduction of a behavioural marker (NOTECHS) scheme.

Flybe has awarded a contract to ITS for the provision of Non-technical Assessment Skills training to their Line Training Captains.

Flybe already has a NOTECHS scheme in place for the assessment of CRM on the line, and ITS will now run training courses designed to deliver non-technical assessment skills to their instructors. The training will be delivered on Flybe’s base in Exeter and the course will:

• Familiarise delegates with NOTECHS
• Introduce the behavioural assessment process
• Practice the skills of observing, recording, classifying and evaluating behaviour
• Discuss the pitfalls of behavioural assessment
• Test delegates’ ability to assess behavioural skills

Having previously delivered CRM training to Flybe flight crew, and having re-designed a complete range of CRM training materials, ITS are now pleased to continue their relationship with Flybe through this contract.

With their TRTO partner, ITS now provide high quality, cost effective type rating and associated courses. The courses available include:

• Type Rating Training
• Base Training
• Line Training

Type Rating courses for the following aircraft are available from ITS:

• Boeing 737 – 200/900
• Boeing 757
• Boeing 767
• ATR 42/72
• SAAB 2000/340

Other available courses include:

Type Rating Instructor (MPA) Training
Multi-crew Co-operation Courses (MCC)
Command Course

For more information on these, or other options, contact us.

ITS recently delivered a CRM Instructor training course to Virgin Nigeria on their base in Lagos. The course included a mixture of pilot and cabin crew instructors, and was tailored to the exact requirements of Virgin Nigeria.

ITS have recently undertaken a project with Entry Point North, a training academy for air traffic controllers, based in Malmo, Sweden.

Entry Point North has a well developed Human Factors department which delivers TRM training to existing, and trainee air traffic controllers. ITS are working with Entry Point North to further develop their instructors and to deliver a CRM/TRM Instructor training course.

Representatives from both the UK CAA and the Norwegian CAA have recently attended a CRM Instructor course with ITS.

It can be very beneficial for Flight Ops Inspectors, and other CAA personnel, to attend CRMI courses in order to gain a greater understanding of CRM training, and CRM Assessment.

The skills gained from the CRMI course can then assist the individuals during audits, or in the provision of general support to operators.