How can Human Factors affect the profitability of your company?
Human factors will have a significant impact on the efficiency, customer retention, and profitability of your business. For almost 30 years ITS Academy has been working with some of the world’s largest airlines (and some of the smallest!). In fact, we have around 400 clients in more than 70 countries. We have also worked within […]Read More
CRM course design and training for Flight Calibration Services
In October 2019 ITS was asked by Flight Calibration Services Limited (Flight-Cal), based at Shoreham in the UK, to provide support for CRM training. Flight-Cal specialise in flight inspections at airports worldwide. Whenever possible, with any new client, ITS like to undertake a full Training Needs Analysis (TNA) before preparing, and commencing, any training programme. […]Read More
Train the Trainer for Tui Fly
At the beginning of October 2019, ITS returned to Amsterdam to run a train the trainer course for Tui Fly. The course was 3-day duration and was attended by six crew members who were preparing to become ground instructorsRead More
Thailand – Instructor Refresher Training
In early September 2019, ITS returned to Songkhla, Thailand to deliver a series of recurrent training courses to SFS Aviation instructors. SFS is a rotary wing operation serving mainly the offshore oil industry. Having delivered initial instructor training courses in 2016, ITS now ran the following recurrent courses: CRM Trainer Refresher CRM Trainer Examiner Refresher […]Read More
Human Performance & Limitations Instructor training for Tui Fly
During the week of August 5h 2019 ITS ran an HPL Instructor course in Amsterdam for Tui Fly instructors. The course follows the EASA ATPL syllabus and delivers the skills required for instructors to deliver HPL training to pilots and flight attendants. In particular, it enables flight attendant CRM trainers to meet the EASA requirement that […]Read More
What health systems can learn from aviation
Crew resource management, an aviation strategy that can be adapted to healthcare settings, helps reduce adverse events and results in cost savings, according to a study published in American Journal of Medical Quality. Crew resource management is a process first used by airplane crew members to spot safety threats, come up with a plan to […]Read More
Why is cross-functional teamwork so important?
Why is cross-functional teamwork so important?Description: Introducing cross-functional teamwork can not only help to promote a sense of cohesion across your business but also optimise your efforts Keywords: crm training courses, human factors, cross-functional teamwork short workshops. Have you ever felt like your organisation works in silos with each department working on their own tasks, […]Read More