Being assertive leads to enhanced communication, enabling confident and successful interactions at work. Assertiveness incorporates the key value of respect, leading to the ability to communicate clearly and persuasively, but without the threat of putting others down.

What will I learn?

What is assertiveness?
The 3 behaviours.
Step by step to an assertive response.
Handling and avoiding ‘put downs’.
Giving and receiving feedback assertively.
Saying no.
Using your body language.