UNITED KINGDOM EXCHANGES AND REFUNDS
Returning your product because it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 15 days, and we’ll give you an exchange or refund. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Which products cannot be returned?
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
- Products which you received over 15 days ago
- Products that have been unsealed (other than to inspect)
- Products without original packaging or where it’s been returned in poor condition
- Products that contain your personal data
- Computer software vouchers that have been redeemed or activated, computer software or video programmes
- Where a product has been personalised for you, or made to your specific requirements
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
This does not affect your statutory rights
INTERNATIONAL EXCHANGES AND REFUNDS
If you’ve changed your mind about keeping your purchase, please return it in its original condition, by tracked delivery, with proof of purchase and we’ll exchange or refund it. Unless faulty, this must be within 21 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused. You’ll be expected to bear the cost of returning any unwanted items. If the item is faulty, damaged or not as described, please email us at sales@itsacademy.com.
We’re unable to offer international customers refunds or exchanges on:
- Products which you received over 21 days ago
- Products without original packaging or where it’s been returned in poor condition
- Products that contain your personal data
- Computer software vouchers that have been redeemed or activated, computer software or video programmes
- Where a product has been personalised for you, or made to your specific requirements
