Who we are

ITS Academy is a leading consultancy and training provider, specialising in Human Factors, Threat and Error Management, Behavioural Skills, and Cross-Functional Teamwork.

With 30 years of experience, we have worked with over 400 clients across 73 countries. While our roots are in aviation, we have expanded to other critical industries, including the medical field, oil and gas, and rail systems.

We operate from two key bases in London and Dubai, but we are always happy to travel to our clients' premises to deliver tailored training solutions. Additionally, we provide online courses that offer flexible, interactive learning experiences, including case studies, and practical exercises.

Our success is built on delivering research-driven, customised training designed to meet the specific needs of every operation, ensuring impactful and effective results.

Our team consists of highly experienced professionals with diverse backgrounds in aviation as pilots, cabin crew and engineers well experienced in human factors research, and training development. Dedicated to delivering exceptional quality, we combine industry expertise with a passion for enhancing safety and performance across all sectors.

ITS Academy is ISO 9001: 2015 Quality Assurance Certified.

QA Certification ISO 9001:2015 badge with checkmark logo.

Meet the Team

  • Man in a formal suit with a bow tie holding a glass outdoors

    Keith Fryer

    FOUNDER

    DIRECTOR OF OPERATIONS

  • Renate Suttie

    HEAD OF TRAINING

    CRM, HPL, SMS & SEP Trainer-Examiner

  • A sepia-toned portrait of a woman with curly hair wearing a sleeveless top and a bracelet, posing with hands on hips.

    Hajati Treacher-Morley

    HEAD OF CABIN CREW TRAINING

    CRM & SEP Trainer-Examiner

  • A person with long blonde hair wearing a pink shirt smiling in front of a gray background.

    Nora Moraru

    BUSINESS DEVELOPMENT MANAGER