CRM Purser/Senior Cabin Crew

Description

If you are an experienced cabin crew, preparing to take a step further in your career, this course will help you develop your team management and leadership skills, relevant to your new position. As the leader of the cabin staff, and an integral part of the chain of command, you will be expected to react efficiently in both standard and emergency situations. This course will provide you with the right tools to adjust to the new role and to manage even the most difficult situations on board.

This 1-day course is EASA and FAA compliant and is facilitated by one of our senior CRM Trainer Examiners, a former Cabin Senior with a major international airline.

The subjects on this course include all modules required by regulators. Some examples:

• Refreshing the Basic principles of Crew Resource Management
• Effective Communication and Conflict Management
• Human Error
• Decision Making
• Teamwork and Workload Management
• Chain of Command, Leadership and Followership
• Stress
• The Startle Effect and Resilience
• Sleep and Fatigue
• Standard Operating Procedures and Safety Culture
• Passenger Human Factors

All these concepts will be facilitated by using case studies, as well as group and individual activities; so expect a highly interactive course! Feedback from the trainer will also be provided to enhance the learning experience and to provide guidance for the new role.

Courses commence at 08.00 UTC and the duration will be 8-hours, including breaks.

A certificate will be issued on completion of the course.