Error Management – reduce the incidence of errors within your organisation with our training programmes. Human error is ubiquitous and inevitable.
However, if we can reduce errors we will:
- Improve Performance
- Improve Customer Satisfaction
- Reduce Costs
If error is inevitable, then we need a set of error countermeasures with three lines of defence.
- The first, naturally, is the avoidance of error.
- The second is trapping incipient errors before they are committed.
- The third and last is mitigating the consequences of those errors which occur and are not trapped.
So what is Error Management?
By error management we mean using all available data to understand the causes of errors and taking appropriate actions, including changing policy, procedures, and special training, to reduce the incidence of error and to minimise the consequences of those errors that do occur.
It is a cognitive approach to error within an organisation. It is a system whereby an acceptance of the fact that we will make mistakes is recognised, and that we will therefore attempt to locate the hazards and threats in order to eradicate them before the error is made.
Error management recognises the inevitability of error and adopts a non-punitive stance toward inadvertent error. (Of course, this does not imply that any organisation should accept wilful violation of its rules or procedures.
For more information, or to discuss course dates, please contact us
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