CRM course design and training for Flight Calibration Services

In October 2019 ITS was asked by Flight Calibration Services Limited (Flight-Cal), based at Shoreham in the UK, to provide support for CRM training. Flight-Cal specialise in flight inspections at airports worldwide.

Whenever possible, with any new client, ITS like to undertake a full Training Needs Analysis (TNA) before preparing, and commencing, any training programme. ITS consultants spent three days with Flight-Cal working with all departments, management and flight crew, building a clear understanding of the operation.

When the TNA was completed, the next phase was to design a 2-day initial CRM course that precisely matched the needs and particular issues for the Flight-Cal operation. Once the course was signed-off a training programme was established.

ITS delivered two initial CRM courses at the end of 2019, with more to follow on early in 2020.

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