AV13 Disruptive Passenger – Diffusion

Description

Training Elements:

Security
SEP

When faced with a disruptive passenger, the primary objective for crew is to calm the passenger and reduce the risk of violence. It is essential that crew communicate clearly with the passenger and apply diffusion techniques to resolve the situation.

This video sets out to clearly identify the early warning signs exhibited by a potentially disruptive passenger and demonstrates how these will change to danger signs as the likelihood of violence increases

Clear guidance is provided for flight attendants
Recognise the warning and danger signs
Identify and resolve the problem
Apply diffusion techniques to reduce the risk of violence
Take self-protective measures
Keep the Commander informed and to log events as they occur
This programme is essential viewing for flight attendants