Singapore Airlines Teamwork Project
ITS has completed an 18-month project with Singapore Airlines. The objective of this project is to develop the specific skills associated with effective cross-functional working across the airline’s Flight Ops, Cabin Crew, Engineering and Airport Management departments. To put it another way, it is to avoid a ‘silo’ mentality within the organisation, whereby personnel in one department take little consideration for the requirements of other departments.
The task was to design a training course that will improve cross-functional working across the four departments, and then to train the airline’s facilitators to deliver the course.
The prime objective of the training is that, having attended the course, participants will be able to recognize the impact their personal behaviour in the workplace can have on personnel in their own, and other departments. More importantly, the training will assist them to manage their own and others’ behaviour to keep the operational goal in sight. In addition, as personnel from all four departments attend each training course, they gain a much greater understanding of the needs and difficulties experienced by the other departments.
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