ITS have this month delivered two CRM Instructor courses for Thai Airways International in Bangkok.

The first course was a 5-day CRMI course, which was delivered to pilots who will be delivering CRM training within the airline. The second course was a 3-day Advanced CRMI course for instructors who already have experience in delivering CRM training within the airline.

As with all private CRM Instructor courses delivered to their clients, ITS tailored both courses to the needs of the Thai Airways instructors. As each course progressed, the ITS instructor responded to the specific needs of the delegates and the courses were adjusted to suit their requirements.

This flexibility, in adapting courses to the specific requirements of individual clients, ensures that course delegates derive maximum benefit from attending an ITS training course.

In these difficult, and competitive times, your business depends even more upon retaining and building upon your relationships with your clients.

Customer service skills are essential at all levels, and in all departments, within your organisation. Of course, internal customer service amongst your own personnel can be as important as client-facing customer service.

ITS will design and prepare a bespoke training courses to suit your specific requirements and then deliver it on your base, anywhere in the world, at a time to suit your operational requirements.

Many companies already have a Safety Management System in place and perhaps line managers, and a number of additional personnel may have attended initial SMS training. However, whilst they may provide an oversight of the system, many SMS courses do not provide guidance on how to integrate the SMS into the organisation.

This 3-day course, available as an open course in England or as a private course on your base, will focus on the practical implementation of your SMS and will include, for example, the following elements:

• SMS Manual
• Safety Policy
• Individual roles and responsibilities
• Core Values
• Case study – could an effective SMS have avoided this accident
• Where are we now?
• Current objectives and goals – how are we doing? What’s involved?
• Threat, Risk, Hazard and Error
• Hazard and Risk Assessment (Existing)
• Hazard and Risk Assessment (Future)
• Just Culture
• Performance Indicators
• Quality vs Safety
• Training and introducing the SMS across the organisation
• Developing an Action Plan

Who should attend this course?

• Accountable Managers
• Line Managers
• Line Personnel
• Safety & Quality Managers

For more details Click here to contact ITS. or to download a leaflet Click here. (Login required)

ITS has delivered Initial CRM training to personnel employed with business jet operator Elit’Avia, based in Ljubljana, Slovenia.

Elit’Avia specifically asked that as many company personnel as possible attend the training. The course was therefore prepared to accommodate a wide range of personnel including flight crew, cabin crew, despatch, crew control, travel, HR, sales, finance and management.

The first task for ITS was to visit the company offices in Ljubljana to conduct a detailed GAP analysis around the company and its operation. This included one-to-one conversations with a wide range of personnel from all departments in the company.

Once the GAP analysis had been completed, ITS then prepared a course specifically tailored to the Elit’Avia business jet operation.

Whilst the required CRM syllabus was covered in full, additional attention was paid in particular to teamwork and communication within the organisation, both within individual teams, and between the various teams/departments.

Feedback from the training was extremely positive, which once again demonstrates ITS’ experience and skill in designing and delivering bespoke training solutions for a wide range of clients and operations.

In June, ITS delivered a Train the Trainer course to new instructors on behalf of Bristow Helicopters (Nigeria) Ltd.

The 5-day course was delivered at Bristow’s base at Murtala Muhammed Airport in Lagos.

ITS have delivered another CRMI Line course for Ryanair on their base at East Midlands.

This is the latest in an ongoing series of such courses delivered by ITS over the last 18 months and further cements the 8-year working relationship between the two companies.

The following testimonial was received from Ryanair:

“We had hugely positive feedback from the course on Monday, everything from content to delivery. They were all very impressed with Paula and how she kept the course interesting and everybody involved throughout the day. All thoroughly enjoyed the day and learnt an awful lot.”

ITS provide initial and recurrent training courses for both Dangerous Goods Awareness and Security Awareness for aircrew.

Courses are run as open courses in the UK, or as private courses on a client’s base.

For more details Click here to contact ITS.

ITS has been awarded a contract with Maldivian Air Taxi to run both Training Captain and Core courses on their base in the Maldives.

The Training Captain course will be based around AMC FCL 1.340 and AMC FCL 1.365, amended to suit Maldivian DCA and operator-specific requirements.

The Core Course has been designed in line with UK CAA Appendix B in Standards Document 43, amended in line with current MCARS required by the Maldivian DCA. This course has also been tailored to the Client’s specific float plane operation.

Global Jet, a leading European provider of executive jet charter and personalised travel services, will in future deliver their CRM training in-house.

In preparation for this process, Global Jet contracted ITS to run a CRM Instructor course for their instructors in Geneva, Switzerland.

ITS tailored the course to the specific requirements of the Global Jet operation and, having successfully delivered the CRMI course, are now discussing other consultancy services with Global Jet.

For details about CRMI courses Click Here.

In response to the increasing amount of business in Scandinavia, and in order to further improve the level of service to clients in the region, ITS has formed a new company in Norway.

ITS AS, based in Oslo, will provide CRM/HF and teamwork-based solutions to the aviation, offshore, medical and railway sectors.

Within the aviation sector, with a particular expertise in helicopter and offshore work, ITS AS believe the company can provide probably the most effective and professional CRM solutions available across Scandinavia.

ITS AS
Nydalsveien 33
Postboks 4814
Nydalen 0484
Oslo
Norway

Contact: Captain Leif Holmegård
Tel: +47 21 52 02 52
Fax: +47 21 52 00 10
Email: leif@aviationteamwork.com

Contact us: Click here to contact ITS.