ITS have recently delivered a dangerous goods instructor training course for Air Deccan on the airline’s base in Bangalore, India. This was a Certified UK CAA Shippers Course to permit Dangerous Goods Awareness training. Twelve instructors attended the course and all passed the final examination with very high scores.

Air Deccan and ITS have now entered discussions about working together in other areas of training.

Having regularly worked with Iran Aseman Airlines, ITS recently returned to Tehran to deliver a Basic Instructional Techniques course to the airline’s engineering instructors.

Over the last three years ITS have delivered annual CRM training to the airline’s flight crew. In the first year, 2-day initial courses were delivered separately to pilots and cabin crew and then, over the next two years, 1-day joint recurrent training courses. ITS have also delivered CRM courses to the airline’s despatch personnel.

More recently ITS have delivered CRMI courses to the airline’s cabin crew and pilot instructors.

Korean Air has awarded a contract to ITS for the provision of Assessment Training to their Line Training Captains.

Korean Air already has a NOTECHS scheme in place for the assessment of CRM on the line, and ITS will now deliver a 2-day course designed to deliver non-technical assessment skills to their instructors. The training will be delivered on Korean Air’s base in Seoul and the course will:

• Familiarise delegates with NOTECHS
• Introduce the behavioural assessment process
• Practice the skills of observation, recording, classifying and evaluating behaviour
• Discuss the pitfalls of behavioural assessment
• Test delegates’ ability to assess behavioural skills

This contract re-enforces Korean Air’s commitment to the further development of CRM within the airline, and once again demonstrates ITS’ ability to deliver training to clients worldwide.

ITS have introduced a complete range of computer-based CRM training modules which cover all the main CRM elements.

These modules were originally designed for use in conjunction with LOFT, during the pre-flight brief, as a means of refreshing CRM within the operator’s recurrent training cycle. The CRM module, appropriate to the LOFT and the recurrent cycle, is delivered by the instructor to the participating crew.

The computer-based module covers the selected subject using simple graphics and audio, and delivery is facilitated by the instructor using pre-programmed questions and discussions.

Each module comes complete with an instructor guide and a delegate workbook, and they can also be used in the classroom or as private study units. The modules can also be used as the basis for designing your own courseware for your CRM training sessions.

A full range of modules, covering all the main CRM subjects, is available for both pilots and cabin crew.

In September 2006 ITS supported the Nigerian College of Avaition Technology in organising and running a CRM conference in Lagos.

As a further commitment to CRM training within the country, ITS has formed a new company in Nigeria. The new company is named ITS-Nigeria and it has offices and training facilities at Lagos airport.

ITS-Nigeria offers a full range of CRM training and support services to include crew training, instructor training, courseware and supporting training materials such as DVDs and text books.

In addition ITS-Nigeria offers cabin crew training, and dangerous goods training courses.

ITS-Nigeria also provides Behavioural Develeopment training to non-aviation organisations including, petrochem, telecom and financial institutions. In particular the company provides teamworking, communication and leadership training courses, which are tailored specifically to the individual client’s requirements.

The UK CAA recently published CAP 737 ‘Guidance Notes for Flight Crew, CRM Instructors (CRMIs) and CRM Instructor-Examiners (CRMIEs)’. The document provides comprehensive guidance on CRM, from a UK perspective, and contains, or references, all the information required by these individuals in respect of CRM. It will also be relevant to cabin crew CRM and, to some extent, human factors training in other aviation contexts (such as military aviation, maintenance, ATC etc.).

The document also explains the procedures involved in the issue and revalidation of CRM Instructor (CRMI) and CRM Instructor-Examiner (CRMIE).

ITS offers a 5-day CRM Instructor’s Course designed around CAP 737 and we also offer guidance in the development and use of behavioural markers in CRM assessment.

Relevant Links:

CAP 737 can be obtained here.